Lexus Hedge End in Southampton has been honoured with a prestigious Kiwami Award for Excellence, in recognition of its status as one the 10 finest Lexus retailers in Europe! This fantastic achievement reflects just how the business is sustaining the excellence in customer service - a principle that is firmly at the heart of the Lexus brand.
Alex Domone, Group Director, said: “We are exceptionally proud to be the first UK centre to receive the prestigious Kiwami Award. This accolade bears testimony to the passion and dedication of the team in delivering a class-leading experience for all our customers and new visitors who come into contact with Lexus Hedge End.” Alex (pictured second on the left receiving the award) joined the representatives from other European award-winning businesses for a presentation ceremony at the Lexus brand showcase, INTERSECT by Lexus, in Tokyo, on the 14th June.
Lexus Europe set out to find and celebrate the best of the best among almost 300 retailers, measuring their performance in terms of the commitment to upholding Lexus standards and successful business results. In a two-stage judging process, 10 were selected to receive the Kiwami (meaning “ultimate” in Japanese) Award.
Alain Uyttenhoven, Vice President of Lexus Europe, said: “The Lexus Kiwami Award was created to recognise the commitment of our top retail partners to our five-star standards, providing an exceptional guest experience and achieving overall business success. The winners have succeeded admirably, with visionary leadership and teams that are clearly focused on anticipating and understanding the needs of customers.”
We are proud to have such a high achieving and well respected dealership, as part of Snows Group, that successfully upholds the standards of the Lexus name. Congratulations to all the team at Hedge End for your fantastic efforts and may there be more awards like this to come in the future.
Snows Group has 3 Lexus dealerships based in Hedge End, Plymouth, and Exeter. The Group prides itself on its reputation and dedication to delivering excellent customer service, and is rewarded by the fact that over half of its business comes from returning customers. With Snows Group, driving becomes an experience, rather than a chore.
Author: Sophie Taylor
Please contact Sophie Taylor using Sophie.Taylor@snowsgroup.co.uk or 02380 707750 with all press enquiries.
Posted on 21/06/2017