On Tuesday 28th March, one of our Snows Peugeot dealerships was commended for their dedicated work and improvements made within the Aftersales division in particular. To achieve the accreditation, the Snows Peugeot management team had to work alongside Aftersales experts from Peugeot UK. This was on a nine-month consultancy, coaching and training programme, to maximise key opportunities within their service department based in Romsey.
programme covered everything from customer parking and onsite
facilities, such as Wi-Fi availability and refreshments, as well as
working in detail with the service team to optimise the standard of
their reception and workshop processes. The aim being to ensure
customers receive the best possible experience and value for money
when visiting the Peugeot dealership.
Accreditation is a UK initiative that Peugeot UK started in 2015.
Driven by an international programme from the PSA Group, this
initiative from Peugeot UK ensures a high standard of Aftersales
services are delivered to customers via their entire network of
Achievements such as the ACE Accreditation showcases how providing quality services and attentive customer care is the pride of the company. The drive to keep on improving and beating targets set each year means Snows Peugeot Romsey is set to carry on getting better and better.
Snows Peugeot Romsey joined Snows in 2012 and provides the full range of Peugeot models alongside a fantastic aftersales service and a vast array of approved used vehicles. Snows prides itself on its reputation and dedication to delivering excellent customer service, and is rewarded by the fact that over half of its business comes from returning customers. With Snows, driving becomes an experience, rather than a chore.
Author: Sophie Taylor
Please contact Sophie Taylor using Sophie.Taylor@snowsgroup.co.uk or 02380 707750 with all press enquiries.