Snows Toyota Southampton’s Business Centre has been shortlisted for Best Fleet Operation at the AM Awards, which will take place on Thursday 9th February at the International Convention Centre in Birmingham.
The team was nominated by Toyota GB, in a follow up from the Centre previously winning the prestigious Toyota GB’s Business Centre of the Year award in 2016. Since then, the Centre has continued to deliver excellent customer service to businesses across the region.
Headed up by Business Centre Manager Alastair Rutt, who has been with Snows Group for over a decade, Toyota Southampton’s fleet team is thriving; just over a year ago the Centre took on Trainee Business Executive James Lonergan in a move to expand, and now also has a dedicated Commercial Vehicle Manager (Paul Collingwood) – making the Centre one of just 25 Toyota Specialist Commercial Centres in the business network. Sue, the Business Centre Administrator, has been ensuring that everything runs smoothly behind the scenes for many years, and is a former Toyota Business Centre Administrator of the Year herself.
After being nominated for Best Fleet Operation in the AM Awards, the team was interviewed by independent auditors BDO and has now made the shortlist. This list reflects those businesses which provide an excellent customer service to the fleet market.
The Business Centre at Toyota Southampton provides a range of services, providing fleet finance options and striving to ensure that packages can be built to suit precise corporate requirements, no matter what the size of the company. If you’re a business owner interested in building a new or current fleet, meet the team and find the relevant contact details here.
Each year, the fleet department overachieves their Toyota targets, and each year this percentage increases. This is largely thanks to one of their key sources of new business: referrals. The team implements a “customer-first” approach which means that they are frequently recommended by their existing customers. They place great value on developing trust in a relationship and make sure that they stick to their promises, meaning that their customer satisfaction score is 98%*.
The Business Centre hopes for success in the 2017 AM Awards, and we wish them all the best of luck for 9th February.
*Most recent scoring from Lex Autolease SLA.
Snows Group has eight Toyota dealerships in the South and South West,
located in Chichester, Exeter, Hedge End, Honiton, Paignton, Plymouth, Southampton,
and Waterlooville. The Group prides itself on its reputation and dedication to
delivering excellent customer service, and is rewarded by the fact that over
half of its business comes from returning customers. With Snows Group, driving
becomes an experience, rather than a chore.
Author: Charlotte Saunders
Please contact Sophie Taylor using Sophie.Taylor@snowsgroup.co.uk or 02380 707750 with all press enquiries.