TERMS AND CONDITIONS

DS Automobiles

1. Car Retail Offers

a. ‘On the Road’ Prices
On the road prices include VAT, delivery to retailer including number plates, Government First Registration Fee and 12 months' graduated vehicle excise duty. Participating retailer contribution or DS Reward has been deducted where applicable. All offers are subject to stock availability, from participating Retailers.

b. Official Government Fuel Consumption Figures (Range)
Urban Cycle, Extra Urban, Combined (litres per 100km/mpg) & CO2 emissions (g/km); Highest: DS 5 THP 210 S&S 6-speed manual: Urban 8.0/35.3, Extra Urban 5.2/54.3, Combined 6.2/45.6, CO2 144g/km. Lowest: DS 3 BlueHDi 100 S&S manual: Urban 3.8/74.3, Extra Urban 3.2/88.3, Combined 3.4/83.1, CO2: 87g. Fuel consumption figures quoted on this site are achieved under official EU test conditions. Intended as a guide for comparative purposes only. Figures may not be reflected in actual on-the-road driving conditions.

c. Warranty
3 years' warranty is only on new cars sourced from Citroën U.K. Limited (trading as DS Automobiles) . 2 years' unlimited mileage manufacturer's warranty and 3rd year retailer provided warranty, up to a 3 year total of 60,000 miles.

e. Finance
Finance offers apply to qualifying new vehicles ordered and delivered between 01/07-31/12/17. Offers available to qualifying retail customers excluding Citroën Contract Motoring. 3 years’ 0% APR Conditional Sale with 10% deposit available on DS 4 and DS 5 models. 4 years’ 0% APR Conditional Sale with minimum 20% deposit available on DS 4 and DS 5 models. 3 years’ Low Cost Elect 3 4.9% APR available on DS 3 (excluding Performance models), DS 3 Cabrio (excluding Performance models), DS 4 and DS 5 models. Finance offers apply to UK Mainland only. All DS Elect 3 products quoted with compulsory DS Assistance. Terms and conditions apply. Finance subject to status. Guarantees may be required. Over 18s only. Elect 3 examples based on 6,000 miles per annum. Excess mileage charges will apply if you exceed the agreed annual mileage. Written quotations available on request from, and finance provided by, PSA Finance UK Ltd trading, Quadrant House, Princess Way, Redhill, Surrey, RH1 1QA. Citroën U.K. Limited (trading as DS Automobiles) is acting as a credit broker and is not a lender


f. Contract Hire Rates
An advance rental will be required (equal to 3 months’ rentals). Contract Hire rentals include: delivery to dealership, DS Roadside Assistance, Government Vehicle Excise Duty, Government First Registration Fee for the period of the contract. Offers for business users only for qualifying vehicles ordered between 01/07-31/12/17 and delivered by 31/12/17. You will not own the vehicle. Terms and conditions apply. Finance subject to status. Guarantees may be required. Over 18s only. Excess mileage charges will apply if you exceed the agreed annual mileage. Written quotations available on request from, and finance provided by, PSA Finance UK Ltd, Quadrant House, Princess Way, Redhill, Surrey, RH1 1QA. All rentals are subject to VAT. PSA Finance UK Ltd reserves the right to amend any of the rentals quoted without notice.

Citroën U.K. Limited (trading as DS Automobiles) is acting as a credit broker and is not a lender

g. Finance Lease
An advance rental will be required (equal to 3 months’ rentals). Finance Lease rentals include: delivery to dealership, DS Roadside Assistance, Government Vehicle Excise Duty, Government First Registration Fee for the period of the primary contract. Offers for business users only for qualifying vehicles ordered between 01/11-31/12/17 and delivered by 31/12/17. You will not own the vehicle. Terms and conditions apply. Finance subject to status. Guarantees may be required. Over 18s only. Written quotations available on request from, and finance provided by, PSA Finance UK, Quadrant House, Princess Way, Redhill, Surrey, RH1 1QA. All rentals are subject to VAT. PSA Finance UK reserves the right to amend any of the rentals quoted without notice. Citroën U.K. Limited (trading as DS Automobiles) is acting as a credit broker and is not a lender

h. Elect 4 Personal Finance Lease
Elect 4 Personal finance lease applies to qualifying new vehicles ordered and delivered between 01/11-31/12/17. One initial bulk advance rental will be required. Excess mileage charges may apply if the agreed annual mileage is exceeded. DS contribution on selected models only. Payment of the optional final rental extends the rental term (this does not transfer title of the vehicle) & requires an annual rental equivalent to one months' rental. Based on a 36 month contract with an agreed 6,000 miles per annum for DS 3, DS 3 Cabrio, and 8,000 miles per annum for DS 4 and DS 5 models. All rentals inclusive of VAT. You will not own the vehicle. Terms and conditions apply. Finance subject to status. Over 18s only. Written quotations available on request from, and finance provided by, PSA Finance UK Ltd, Quadrant House, Princess Way, Redhill RH1 1QA. Citroën U.K. Limited (trading as DS Automobiles) is acting as a credit broker and is not a lender

Elect 4 rate break down:

DS 3 PureTech 82 manual Chic from £179 per month with a customer advance rental of £3,153.64 plus a DS contribution of £1,000

DS 3 PureTech 82 manual Connected Chic from £199 per month with a customer advance rental of £2,473.62, plus a DS contribution of £1,500

DS 3 THP 210 S&S 6-speed manual Performance Black from £429 per month with a customer advance rental of £3,707.24
DS 3 PureTech 110 S&S Ines de la Fressange from £269 per month with a customer advance rental of £2,876.26, plus a DS contribution of £1,600
DS 3 PureTech 110 S&S EAT6 Auto Ines de la Fressange from £275 per month with a customer advance rental of £3,910.98, plus a DS contribution of £1,600
DS 3 PureTech 130 S&S manual Performance Line from £249 per month with a customer advance rental of £3,135.14, plus a DS contribution of £1,600

DS 3 THP 210 S&S manual Performance from £385 per month with a customer advance rental of £2,787.51 plus a DS contribution of £1,000


DS 3 Cabrio BlueHDi 100 S&S manual Chic from £249 per month with a customer advance rental of £2,291.49 plus a DS contribution of £2,000
DS 3 Cabrio THP 210 S&S 6-speed manual Performance Black from £469 per month with a customer advance rental of £4,220.24
DS 3 Cabrio PureTech 110 S&S manual Performance Line from £265 per month with a customer advance rental of £2,859.86.plus a DS contribution of £2,700

DS 4 PureTech 130 S&S 6-speed manual Elegance from £289 per month with a customer advance rental of £2,825.71, plus a DS contribution of £2,800

DS 4 BlueHDi 180 S&S EAT6 auto Prestige from £435 per month with a customer advance rental of £4,281.54, plus a DS contribution of £2,800

DS 4 PureTech 130 S&S Performance Line from £305 per month with a customer advance rental of £3,368.26, plus a DS contribution of £2,800

DS 4 CROSSBACK PureTech 130 S&S 6-speed manual from £319 per month with a customer advance rental of £3,419.91, plus a DS contribution of £2,800

DS 4 CROSSBACK BlueHDi 180 S&S EAT6 auto from £445 per month with a customer advance rental of £4,132.11, plus a DS contribution of £2,800

DS 4 CROSSBACK Terre Rouge BlueHDi 180 EAT6 auto from £509 per month with a customer advance rental of £3,397.64, plus a DS contribution of £2,800

DS 4 CROSSBACK Moondust Puretech 130 S&S 6-speed manual from £395 per month with a customer advance rental of £3,203.29, plus a DS contribution of £2,800

DS 5 BlueHDi 120 S&S 6-speed manual Elegance from £405 per month with a customer advance rental of £3,809.06, plus a DS contribution of £2,950

DS 5 Blue HDi 150 S&S Performance Line from £445 per month with a customer advance rental of £4,849.11, plus a DS contribution of £2,950

DS 5 BlueHDi 180 EAT6 auto Prestige from £499 per month with a customer advance rental of £5,045.71, plus a DS contribution of £2,950


i. DS SimplyDrive - Personal Contract Purchase
DS SimplyDrive applies to qualifying new vehicles ordered and delivered between 01/07 - 31/10/17 or until such time as they may be withdrawn by DS at its complete discretion.

DS Insurance are trading styles of PSA Finance UK Ltd, a company registered in England and Wales under company registration number 01024322 having its registered office at Quadrant House, Princess Way, Redhill, Surrey, RH1 1QA. PSA Finance UK Ltd is authorised and regulated by the Financial Conduct Authority. Finance subject to status. Terms and conditions apply. A guarantee may be required. Excess mileage charge may apply. A deposit may be required. DS SimplyDrive, minimum age 21, 25 on selected models, maximum age 75. Policyholder must have a minimum of 2 years NCD to use on the vehicle. All drivers must meet eligibility criteria including minimum 2 years’ full UK licence, driving convictions/claims limits. Excess mileage charge may apply.

For DS SimplyDrive Telematics minimum age 18, maximum age 75. Drivers are required to install the Telematics Box & consent to Data capture & transmission to qualify for insurance. All drivers must hold a full UK licence & meet eligibility criteria including limits on driving convictions & claims. Insurance subject to cancellation if you receive four warnings for poor driving. The costs of insurance, servicing and Roadside Assistance are included within the monthly cost of DS SimplyDrive but are provided on a monthly pay-as-you-go basis and can be cancelled at any time without penalty or affecting the remainder of the DS SimplyDrive contract. Excess mileage charge may apply. 3 years motor insurance is provided and underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Citroën U.K. Limited (trading as DS Automobiles) is acting as a credit broker and is not a lender. To finance your purchase we will only introduce you to PSA Finance UK Ltd, the exclusive provider of DS SimplyDrive.

j. Motability
People in receipt of the following allowances are eligible to lease a car through the Motability Scheme:
- Higher Rate Mobility Component (HRMC) of the Disability Living Allowance (DLA), the Enhanced Rate of the Mobility Component (ERMC) of Personal Independence Payment (PIP) and Armed Forces Independence Payment.
- War Pensioners’ Mobility Supplement (WPMS).

Customers are advised to check any specifically required vehicle features with their retailer at the point of application. All vehicles shown are for illustrative purposes only. The lease agreement with Motability Operations Ltd comes with a mileage allowance of 60,000 for three year leases and 100,000 for five year WAV agreements. If you go over this amount, you will be charged 5p for each extra mile.

Insurance is included, however, in the event of a claim you will be asked to pay an excess unless a third party is found to be at fault. Full insurance details are included in the Insurance Cover Booklet supplied with the Motability Scheme car.

Restrictions and higher excesses are applied to drivers aged under 25, speak to your retailer for more information. As mobility allowance rates differ on the Isle of Man, customers living there may be subject to an additional fee.


2. Aftersales Offers

a. Servicing & MOT
Offer applicable to retail customers only. All prices inclusive of parts, labour, consumables and VAT. Prices correct as at July 2017. ‘Originals’ range offer applicable for all DS vehicles from point of registration. ‘Essentials’ range and servicing offer applicable for DS vehicles 36 months and older from point of registration. For other makes, the offer is applicable for vehicles from point of registration. Exclusions apply to certain manufacturers, models and engine types, ask your retailer for more details. Available at participating DS retailers only. To find the nearest participating retailer use the ‘Find your Dealer’ tool on the Servicing Offers page. We reserve the right to change, amend or withdraw these offers at any time. Cannot be used in conjunction with any other offer.

36 month+ Servicing and MOT
Price match is not applicable to 36 month+ servicing offers. Not applicable in Channel Islands or Isle of Man. Option to add in MOT test not available in Northern Ireland. Pre-MOT check applicable in Northern Ireland for vehicles 48 months and older. Servicing and MOT offer includes MOT Test but not any subsequent re-tests. Offer excludes Motorhomes. Available at participating DS retailers only.

Fixed Prices – 10 most common repairs

Applicable to retail customers only. All prices inclusive of parts, labour, consumables and VAT. Not applicable in Channel Islands or Isle of Man. At participating Retailers only. The ‘Originals’ Range is applicable for all DS vehicles from point of registration. Batteries sold in the ‘Originals’ Range are DS approved parts. The ‘Essentials’ Range is applicable for DS vehicles 36 months and older from point of registration. The ‘Essentials’ Range is applicable to be used on ‘other makes of vehicle’ from point of registration. Exclusions apply to certain manufacturers, models and engine types. Battery prices exclude vehicles fitted with Stop & Start technology.

Price Match Guarantee
If another garage offers a ‘like for like’ price for a repair within a 5 mile radius of the DS Authorised Repairer we will either match the quote or we’ll refund the difference if you find a lower price for a fixed price repair within 7 days. The price match covers the following fixed price repairs: front/rear brake pads, front/rear brake pads and discs, front windscreen wipers, timing belts, clutch and batteries. The customer has to present a quotation from a bona fide competitor within a 5 mile radius of the DS Authorised Repairer. Any claim for a refund must be made within 7 working days. We reserve the right to refuse a claim that cannot be adequately substantiated. ‘Like for like’ is defined as follows: for the ‘Originals’ range the repair has to be completed utilising DS Original equipment parts. For the ‘Essentials’ range the repair has to be completed utilising parts sourced from an Original equipment manufacturer. DS vehicles only.

b. MOT
Collection and delivery service bookable in advance. Available at participating Retailers only. Available for all DS vehicles. MOT Test offer not available in Northern Ireland. We reserve the right to change, amend or withdraw this offer at any time.

c. MOT Test Cover
The MOT Test Cover is in addition to your legal rights, and does not affect your statutory rights as a consumer. There must be a minimum of 3 months before your MOT test is due. Any exploratory dismantling charges will only be reimbursed as part of a valid claim. It is the responsibility of the vehicle owner to authorise dismantling and to pay charges if such dismantling proves that the failure is not covered by the MOT Test Cover. If any claim is fraudulent in any respect all benefits under this MOT Test Cover will be forfeited. The reimbursement for any claim under this MOT Test Cover shall not exceed the manufacturer’s list prices for parts and labour costs necessarily incurred in repair of covered components up to the maximum claim liability stipulated on in this document. The Administrator shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the terms and conditions in this MOT Test Cover, unless such statement or representation is supported in writing by the Company on their behalf. A VAT receipted invoice from your DS retailer must support all claims.
This MOT Test Cover does not cover:
The cost of the MOT test or re-test. Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed. Any component covered by any other existing warranties or insurances. Any loss to the MOT Cover Holder in excess of the maximum claim liability. Liability which attaches by virtue of an agreement but which would not have attached in the absence of the said agreement.
Any liability for death, bodily injury, or damage to other property or any consequential loss of whatsoever nature arising directly or indirectly from the claim or event giving rise to a claim under this MOT Test Cover.


Territorial Limits
Cover under this MOT Test Cover may only be granted to individuals residing, or corporate bodies registered in the United Kingdom.


How to Claim under your MOT Test Cover
Simply take your vehicle to the nearest or supplying DS Retailer. The retailer will then take responsibility for establishing that the parts involved in the repair, deemed necessary by the “notification of refusal to issue a MOT Certificate” (VT30), are covered by this MOT Test Cover. The retailer will be responsible for obtaining prior authorisation from DS Extended Warranty Administration.


Claims telephone number: 0800 877 8455.


Important: No repair should commence until the DS Extended Warranty Administration Customer Services Department gives authorisation.
DS Extended Warranty Administration reserves the right to examine any vehicle and subject the parts being repaired to expert assessment before commencement of any repairs. It shall be clearly understood and agreed that in the event of any dispute arising as to the extent of the liability, the decision of the assessor shall be final and binding on both the Administrator and the MOT Cover Holder.
* In Northern Ireland your authorised DS repairer will carry out a pre-test MOT Inspection, and will submit your vehicle for the MOT test on your behalf.
Note: Claims must be received by DS Extended Warranty Administration within 30 days of the date of completion of the repairs, otherwise they cannot be accepted. Claims received beyond this date will be subject to review in terms of the reason for delay and it will be at the Administrator’s discretion to accept such claims.


Complaints and Arbitration
How to make a complaint:
We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the Administrator on 0800 877 8455.
Your statutory rights as a consumer are not affected by the above procedures. To maintain the highest quality of service and for staff training purposes, telephone calls will be monitored and/or recorded.


Data Protection Authorisation Statement
In processing and managing this agreement, the Administrator will collect transfer and store the information you have provided in their secure servers based in the United States of America. The Administrator has taken measures to ensure that there is an adequate equivalent level of protection of your information in the U.S.A. in accordance with legislation in the United Kingdom. In compliance with the Data Protection Act 1998, you are entitled to ask us to amend our records about you if they are not correct, and you may request a copy of the information we hold about you by applying to us in writing addressed to: Compliance Officer, Car Care Plan Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG or by emailing CCPH_DPA@carcareplan.co.uk. We may charge you the statutory fee of £10 for this service.


d. Winter Check

Offer expires 31 March 2018. At participating Dealers only. Applicable to retail customers only. Applicable on ‘other makes of vehicle’ from point of registration at Dealer discretion. The price of £29.99 (inc VAT) includes the cost of the 23-point Winter Check. If any additional work is required this will be advised and quoted for separately. No additional chargeable work will be undertaken without the express agreement of the customer. DS Automobiles reserve the right to change, amend or withdraw this offer at any time. Cannot be used in conjunction with any other offer. Offer and information correct at time of publication. Subject to availability and participating Dealers’ terms and conditions.


e. Book Service Online
This online quotation / proposed service is a provisional suggestion based on the information supplied. It will be subject to confirmation by the Retailer upon inspection of the vehicle and a review of its service history. The Retailer will advise you prior to commencing any work if alternative or additional work is required. The Retailer will provide you with a separate quotation and the work will only be undertaken upon your agreement. Any courtesy vehicle and collection & delivery charges are subject to change - your Retailer will confirm with you. Please note, if the vehicle is under manufacturer's warranty the vehicle must be serviced in accordance with the manufacturer's recommendations if the warranty is not to be invalidated.

These terms and conditions may be amended at any time without prior notice by us.